Miki

Gerritsen

Miki

Gerritsen

Miki

Gerritsen

Miki

Gerritsen

About me.

I’m an experience designer with a background in UX/UI design, service thinking, workflow design, and spatial design.

Woman with color palette

I started my design path by learning how people move, behave, and feel in physical spaces. That way of thinking still shapes how I design today. I pay attention to the full journey around an experience, not only what appears on a screen.

I enjoy working on projects where things are a bit messy at first: unclear flows, many roles, hidden pain points, or complex systems. My role is to make sense of them and turn them into experiences that feel clearer, more thoughtful, and easier to use.

My Design Journey.
01
Spatial beginnings
I started with interior architecture, learning to design around people, movement, atmosphere, and context.
02
From spaces to digital products
03
Research to product direction
04
Designing complex systems
05
Meaningful experiences
What I bring.

UX Research

I turn user pain points, business questions, and behavior patterns into clear design directions.

01

UX Design

I design flows, interfaces, and touchpoints that help people complete tasks with less confusion.

02

Service Thinking

I look at roles, handoffs, workflows, and the bigger context around an experience.

03

Experience Design

I use interaction, storytelling, and prototyping to make ideas feel tangible and memorable.

04

UX Research

I turn user pain points, business questions, and behavior patterns into clear design directions.

Interviews, synthesis, journey mapping, and insight-driven recommendations.

01

UX Design

I design flows, interfaces, and touchpoints that help people complete tasks with less confusion.

Information architecture, task flows, wireframes, and prototyping.

02

Service Thinking

I look at roles, handoffs, workflows, and the bigger context around an experience.

Service stages, dependencies, and operational touchpoints across the journey.

03

Experience Design

I use interaction, storytelling, and prototyping to make ideas feel tangible and memorable.

Narrative, physical interaction, audiovisual feedback, and prototype exploration.

04

Every good experience
starts with a conversation.

Whether it’s a product, service, workflow, or story,

I’d love to explore how we can shape it together.

MIKIE ©2026, All rights reserved

Every good experience
starts with a conversation.

Whether it’s a product, service, workflow, or story,

I’d love to explore how we can shape it together.

MIKIE ©2026, All rights reserved

Every good experience
starts with a conversation.

Whether it’s a product, service, workflow, or story,

I’d love to explore how we can shape it together.

MIKIE ©2026, All rights reserved